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Cancelling An Appointment

Cancelled appointments

We realise that sometimes it is unavoidable and that you may need to cancel your appointment with us.

We ask you to arrive in plenty of time for your appointment.  If you need to cancel an appointment, please inform us at least 24 hours in advance so we can reallocate the time.  Patients who continually fail to attend risk being removed from our patient list.

Cancellation of a Hygienist or Private Dental appointment requires at least 24 hours notice in advance as failure to do so will result in a full fee being charged.

Look after your right to access NHS Dental Services or you may lose it.

Did you know that in order to retain your access to NHS dental treatment you need to attend regularly?

Please read the information below and be sure to keep up your right to access NHS dental services

Many patients often forget to make regular visits to see their dentist. And then, before you realise, it’s been nearly two years!

But be warned!

Due to the high level of patients wishing to receive NHS dental treatment and the very long waiting lists, we have no choice but to remove patients who have not attended for two years or more from our data-base.

What do you need to do?

  • Always attend any appointment booked, or cancel the appointment more than 24 hours before it is due.
  • Make sure you book your next dental examination before you leave the practice, whether it’s three, six, nine or even twelve months in advance, our reception teams will tell you when your next appointment is due.
  • Check and update your contact details. Be sure they are correct, especially your email address and mobile phone, if you have one.

Use it! Don’t lose it!

Once you have been removed from our data-base you are no longer able to receive NHS treatment at the practice.  If you want to receive NHS treatment again, you will need to contact the NHS and join another practice’s waiting list. As NHS waiting lists are long, it may be some time before you can join another practice. So our recommendation is that you protect your right to access to NHS dental treatment status.


Our recommendation is that you protect your right to access to NHS dental treatment status by attending your appointments, and booking your next appointment before you leave the practice.



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