At Manor House Dental Practice we want to ensure that we listen to our patients and to improve on areas where this may be required. We recently undertook a patient survey* and the results are below:
| Visited dentist within last 12 months | 100% | ||
| How long do you have to wait for your appointment? | 63% within 5 days | ||
| Provided Sufficient information? | 100% all/most of the time | ||
| Seen early or on time for appointment?
Less than 5 minutes waiting time Between 5 – 20 minutes Waiting more than 20 mins |
31%
25% 31% 11% |
||
| Did the dentist answer most/all of your questions if asked? | 100% | ||
| Did the dentist take the right action to deal with your visit? | 100% | ||
| Do the opening times allow for convenient appointments? | 93% | ||
| Does your dentist treat you with respect and courtesy? | 100% all/most of the time | ||
| Can you get through to the practice at first attempt? | 80% all/most of the time | ||
| Are Receptionist helpful | 85% all/most of the time | ||
| Have you felt like making a complaint in last 12 months? | 98% said no |
Other comments: “Great practice, Dr Cojan is very friendly and approachable, she is great with my children, very satisfactory, dentist very supportive as had a lot of dental treatment since I was about 8/9 years old. Surgery friendly and helpful, always polite and reassuring, Dr Cojan very good, understanding my concerns and fears of dental surgery, great service, very professional,caring and understanding”
We have installed a new telephone system which should ensure you get through all/most of the time.
Receptionist will receive additional training to ensure they are helpful all of the time.
*% Based on those that answered the question. 36 patients completed questionnaire Nov 17
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